I just got out of an executive team meeting and immediately came to my computer to write this blog. To be honest, I haven’t been this excited for our agents and for our business in a very long time. This meeting lasted three hours and solely focused on our National Conference…and let me tell you, what our team has in store for our agents is unbelievable. I challenged everyone eight months ago to come up with a game changer, something that our agents have never seen or have even contemplated before. My challenge was intended to encourage them to push the envelope a bit, little did I realize that they would push it out of the ballpark.
As many of our agents know, AIA prides itself on what we refer to as “What is Behind the Paper,” and one of the most important things behind the paper is our ability to listen to the needs of our agents. If we haven’t addressed a need before we hear about it, than we do everything we can to address it as quickly and smoothly as possible. Our ultimate goal is to continuously improve our levels of service and response for our agents on an ongoing basis. When I challenged the team last year, it became absolutely a requirement that they spend time with our agents, asking questions (about their individual business and the bail bond industry overall), listening, taking notes. Find out the things that keep them up at night, their biggest challenges and concerns, find out what that one thing is that AIA (as the largest family of bail insurance companies in the world) could deliver to them to help with these challenges. I wanted to know, ff the sky was the limit and anything was possible, what would help our agents the most.
Well, after an eye-opening and incredibly insightful journey, I think we have done it. On June 28th in Las Vegas at the first full day of our National Conference, I believe that all in attendance will think we have done it as well. Stay tuned, because you won’t want to miss what we have in store for our family of bail agents.
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Brian Nairin, President & CEO of AIA, blogging about the bail bond industry. AIA (Allegheny Casualty, International Fidelity and Associated Bond) is the largest and oldest bail bond insurance company in the nation.
Thursday, May 13, 2010
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About Me
- Behind the Paper with Brian Nairin
- Brian Nairin is a nationally recognized expert in bail law who graduated with honors from Loyola Law School and was admitted to the California Bar in 1989. In 1997, Brian became President of Associated Bond. In the same year, he was elected President of the National Association of Bail Insurance Companies (NABIC), which was recently replaced by the American Bail Coalition (ABC). Brian serves as an officer of International Fidelity Insurance Company (IFIC) and Allegheny Casualty Company (ACC). In 2003, the bail underwriting functions of IFIC and ACC for the entire United States were moved to Calabasas in 2003 under the direction and leadership of Brian where he became President and CEO of what is now the AIA family of companies. Additionally, Brian has served as the primary educator for the California Bail Agents Association’s (CBAA) continuing education curriculum. Moreover, Brian has been retained to serve as an expert in numerous litigation and regulatory matters relating to bail. He has also served on the Board of Directors of Strike Back!
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